Implementing the right VoIP features can significantly improve customer service efficiency and satisfaction. Key features include:​ Flamingo Digital Automatic Call Distribution (ACD): Ensures incoming calls are routed to the appropriate agent or department, reducing wait times and improving resolution rates.​ Interactive Voice Response (IVR): Allows callers to navigate a menu t... https://www.flamingodigital.co.uk/post/unlock-customer-service-success-with-top-voip-features